FAQ

Using Troop.Works


What makes Troop.Works different from other real estate CRM software?
Troop.Works offer a complete end-to-end solution covering all aspects of managing a real estate business. Troop.Works for real estate professionals is so much more than just a CRM. It covers lead management, listing management, deal and transaction workflow management, real estate websites, calendar and task management, an advanced reporting suite, marketing tools along with drip marketing and so much more! We believe if you use Troop.Works you won't need to use any other real estate software to manage your business!
I am a technophobe, will I be able to understand Troop.Works?
Troop.Works is a very easy to use the system. If you know how to use Facebook, for example, we believe you will easily be able to use Troop.Works! Troop.Works has an intuitive user interface and is very easy to get to grips with quickly. If you find yourself stuck we have an extensive library of online self-help aids and tutorials and our support staff is on hand 7 days a week to assist you if you wish to speak to a real human!
I already use Excel and Outlook, why do I need Troop.Works?
Excel and Outlook are of course very useful tools, however, their functions to manage a business are limited. Using Troop.Works will enable you to get your business online and accessible anywhere in the world with an internet connection. Furthermore, Troop.Works will take you and your business to the next level as our software takes away a lot of the manual tasks you used to perform in Excel and Outlook. For example, Troop.Works can automatically email your leads and prospects, it can auto-match listings to your leads and can auto-import leads you receive from your website or from property portals. Troop.Works offers you so much more than traditional desktop software and will improve your efficiency and help you grow your business.
I don't feel like investing in software right now but I am interested in Troop.Works
We truly believe that the small investment in Troop.Works massively pay off. Troop.Works is priced very competitively compared to other software and your return on investment in terms of efficiency savings and the enhanced features to help you reach more leads, attract more sellers and close more deals will make a huge difference to your business. If you would like to speak to one of our sales team please contact us at [email protected] and we will get in touch with you to discuss further.
How much support do you provide if I need help when using the software?
Our responsive support team is available 7 days a week via email or telephone. We are here to make sure you get the most out of your troop.works subscription and our friendly and knowledgeable support teams are on hand to answer any questions you may have.
How secure is my data?
Data security is one of our top priorities and we have adopted the latest in security technologies and practices to ensure your data is as safe as possible. We use the world's leading infrastructure providers and keep on top of all recent security developments to ensure our servers and your data are fully secure.
Can I use Troop.Works as part of a team?
Yes, Troop.Works is perfect for teams as well as single users. Whether you are a small local office of 2-3 agents or part of a large multi-national franchise, Troop.Works is fully customizable to suit your needs. For teams, we have different user hierarchies.
I am looking for software that manages my website as well as my data - does Troop.Works do this?
Oh boy. Now we're talking! Yes certainly. In fact, it's one of our USPs - Troop.Works is not only software for real estate - it also manages your estate agency or broker website. You can choose from an array of templates and then use our website template modifier to customize your website to your precise requirements. Additional customizations beyond the capabilities of the website modifier can also be requested via our support team. Troop.Works take care of your entire business, from your data to your website all in one online platform.
Do I benefit from upgrades to Troop.Works and how often do you update the software?
Yes, this is one of the benefits of using a software as a service such as Troop.Works. Our talented team of software developers and product managers are working tirelessly on continually improving and enhancing the software so our users can benefit from continual improvements and innovation in the product. And you do not have to pay anything to benefit from future upgrades to troop.works. They are seamlessly and regularly released almost on a weekly basis for the benefit of the entire Troop.Works user base.

Trying Troop.Works

Can I try Troop.Works before purchasing a license?
Yes, all users are entitled to a free demo and a full on-site consultation with one of our account management team members before signing up. We wouldn't want people buying the software without having seen it first-hand.
Do I need training to use Troop.Works
No, Troop.Works is off-the-shelf software as a service (SaaS) and you can start using it right away. It is very easy to use and after signing-up, you can start using the software right away. Customization requests will be done separately such as website customizations but you can start using Troop.Works right away without the need for any training. In addition, we also have a comprehensive online help section which should answer any questions you have on any given screen.
What if there are some features missing that I really need?
We are continually updating and adding to Troop.Works on a weekly basis. Part of our success to-date has been the fact that we continually encourage feedback and requests for new features from our existing user base. If you spot a feature or think of a funky new idea that could improve Troop.Works please do let us know!
Should I choose cloud or on-premise deployment?
It depends on the needs of your organization. If you have minimal IT bandwidth, leveraging Troop.Works cloud makes life simple, with fast deployment and no server/software maintenance or upgrades worries, because it’s all taken care of for you. On-premise installation allows you to extensively customize the solution to match your needs, but this option typically requires your own data security management, ongoing maintenance and makes upgrades to new releases more difficult.

Purchasing Troop.Works


I would like to get started and buy a license. How do I proceed?
That's great news. You can easily contact us here and one of our sales representatives will get back to you.
Can I purchase extra users or downgrade users once I start using Troop.Works?
Yes, you can - we sincerely hope your company will thrive and prosper as a result of using Troop.Works and hope you will require additional licenses as your team or company grows. You can purchase additional licenses at any time and you will be billed accordingly on a pro-rata basis. Similarly, you can reduce the number of licenses any time and a credit note will be issued to you accordingly.
What are your payment terms?
Monthly or annually. We offer discounts for annual plans. Please see our Pricing Page for more information.
How do I pay?
We have various payment options available. The most common one being credit or debit card. All major cards are accepted (Visa, MasterCard, American Express, JCB, Discover and Diners Club). We can also receive payments via bank transfer or check payment. For non-credit card payments please contact a member of our sales team at [email protected]

Contact Us

Sales
+91-7350 734 304
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Support
+91-8888 508 538
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